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1. About Soleil Sthlm
The company is based in Älvsjö. The company’s postal address is Kinnaredsgränd 67.
If you wish to get in touch with us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.
2. Order
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and delivery address.
If there is any error in the order confirmation, please contact us immediately at [email protected].
3. Delivery
Our normal delivery times are 4–7 days. Please note that orders placed on weekends will be dispatched no earlier than the following Monday.
If delays occur without prior notice, please contact us at [email protected].
4. Prices
All prices in the store are stated in SEK and include 25% VAT.
We reserve the right to adjust prices due to supplier price changes, typographical errors, or incorrect information, and we reserve the right to correct such pricing.
5. Right of Withdrawal
When purchasing goods from our website, you as a customer have a statutory 14-day right of withdrawal, starting from the day you receive the product.
5.1 Exercising your right of withdrawal:
You must notify us that you wish to withdraw. The notice should be sent to [email protected]. Your message must clearly include your name, address, email address, order number, and which items the return concerns.
You must return the products without undue delay and no later than 14 days after notifying us.
You are responsible for return shipping, delivery, and the condition of the products upon return. Items should therefore be well packaged and returned in their original packaging.
We reserve the right to deduct an amount corresponding to any depreciation in value if the product has been used or damaged.
5.2 The right of withdrawal does not apply to:
Products sealed for health or hygiene reasons where the seal has been broken.
Products that are sealed audio or video recordings where the seal has been broken.
Custom-made products tailored specifically to you or clearly personalized.
Services that have been fully performed where you have expressly consented to waive the right of withdrawal.
Goods that can deteriorate rapidly, such as food items.
Single issues of newspapers or magazines.
For more information on the statutory right of withdrawal, please refer to applicable consumer protection laws.
6. Complaints and Claims
We inspect all products before they are shipped. If a product is still damaged or incorrectly delivered upon arrival, we will, in accordance with applicable consumer protection legislation, rectify the issue at no cost.
You must always contact us for approval before returning a defective item.
Complaints must be submitted immediately after the defect has been discovered.
6.1 How to proceed with a complaint:
Any defects must be reported to [email protected], including your name, address, email, order number, and a description of the issue.
If we are unable to resolve the issue or provide a replacement product, we will refund the defective item in accordance with applicable consumer protection laws.
We cover return shipping for approved claims.
We reserve the right to reject a claim if the product is not deemed defective under applicable consumer protection laws.
We follow the guidelines of the Swedish National Board for Consumer Disputes (ARN).
7. Limitation of Liability
We are not responsible for indirect damages caused by the product.
We accept no liability for delays or errors caused by circumstances beyond our control (force majeure), such as labor disputes, fire, war, government decisions, or supplier issues.
We are also not responsible for changes to products made by suppliers or other factors beyond our control.
8. Product Information
We reserve the right for any typographical errors and for products being out of stock.
We do not guarantee that images reflect the exact appearance of products, as color variations may occur depending on screen, photo quality, and resolution. We always strive to present products as accurately as possible.
9. Information about Cookies
According to applicable law, website visitors must be informed about the use of cookies.
A cookie is a small text file stored on your computer that enables certain website functions and allows tracking of browsing behavior.
You can set your browser to automatically refuse cookies. More information can be found on relevant authority websites.
10. Personal Data
By shopping with Soleil Sthlm, you accept our data protection policy and our processing of your personal data.
We respect your privacy and do not collect more information than necessary to process your order.
We never sell or share your data with third parties without legal basis.
Soleil Sthlm is responsible for the processing of personal data you provide. Your data is used to manage your order and, if applicable, to send newsletters or offers tailored to you.
Below is a summary of how we store and process your data in accordance with GDPR:
10.1 What is personal data?
Personal data is any information that can directly or indirectly be linked to a natural person.
10.2 What data do we store?
We store your first and last name, address, phone number, email address, IP address, and purchase history to manage your order and customer service inquiries.
Your data is stored as long as we have a legal basis, such as fulfilling our agreement or complying with legal obligations.
10.3 Legal basis
Your personal data is processed to fulfill the agreement when making a purchase.
Marketing is sent only with your consent.
10.4 What data is shared and why?
10.4.1 Payment provider
When making a purchase, data such as name, address, email, and phone number is shared with the payment provider.
If paying by invoice, personal identification numbers may also be stored.
This is to complete the purchase and prevent fraud.
Payment providers we use: .
10.4.2 Shipping company
To deliver your order, we share your name and address with the shipping provider.
Email and/or phone number may also be shared for delivery notifications.
Shipping companies we use: .
10.4.3 Newsletter
If you subscribe, your name and email are shared with our newsletter provider to send updates and offers.
We use for newsletters.
10.5 Right of access
You have the right to request a copy of all data we hold about you.
10.6 Right to rectification
You have the right to request correction of incorrect or incomplete information.
10.7 Right to erasure
You may request deletion of your data at any time, except where we must retain it for legal obligations.
10.8 Data protection responsibility
Soleil Sthlm is responsible for handling personal data and ensuring compliance.
10.9 How we protect your data
We use SSL/TLS and secure encryption methods to store and process sensitive data safely.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB in Helsingborg.
11. Changes to Terms
We reserve the right to update these terms at any time. Changes will be published on the website and are considered accepted when placing an order or visiting the site.
12. Disputes and Governing Law
If a dispute cannot be resolved with our customer service, you may contact the Swedish National Board for Consumer Disputes (ARN).
EU customers can also submit complaints via the EU Commission’s dispute resolution platform.
We follow decisions from ARN or equivalent bodies.
These terms are governed by Swedish law.
13. VAT outside EU
For customers outside the EU, no Swedish VAT is added at checkout.
Please note that local customs or import authorities may charge duties or import taxes, which are the responsibility of the recipient.